For cameras and NVR/DVR/IPC
You can reset your Hikvision password regardless of the place of purchase or country. Only photo sticker required.
To reset the password on the Hikvision device (NVR / DVR / IP camera), you need to export the XML file, click on the manual below.
Attention
- Please reboot the Hikvision device (off / on), and only then export the XML file
- XML file for reset will be sent only once
- Possible SADP errors when resetting a password
Generating a reset file is not done automatically, because you will receive a response e-mail a few hours later.
I will send you an XML file by email to unlock the Hikvision device
NOTICE:
1. Please do NOT turn off your DVR and the SADP software after you exported the files. Otherwise, the exported file will be invalid immediately.
2. Please use the key file from us as soon as possible because it’s only valid for 24 hours.